Email Support & Email Answering Service - Get your support emails answered promptly by our dedicated operators

E-Mail Support Service at M2M

E-Mail Support basics: Available 24/7 or 8/6

Never get a lost sale because of a missed email again. With m2m's email answering service, you can rest assured that all your emails will be answered promptly, 24/7. Which means happy customers, and more sales for you. Unanswered emails account for disloyalty and dissatisfaction among customers. If you are an ecommerce business, we can help you bridge that gap.

Features:

• Choose 24/7 or 8/6 service, based on your email volumes and nature of business.
• Add agents as your business grows.
• Use for sales or support.
• Emails answered within one hour.
• No overhead costs - all software and training included in one low fee.
• Service available for diverse industry verticals such as retail, technology, manuacturing, automobiles, telecom, hospitality.

Benefits :

• Focus on your core competency and business growth.
• Increase customer loyalty, and get more sales by eliminating dead leads.
• Cut your support costs by more than 80%*

Our key Differentiators:

• Business Analytics: Our CSR's are trained after a thorough analysis of your business process and your customers. We understand every business has different needs. We make sure we satisfy the needs of your customers better than anyone else. our powerful reporting throught the process will be used for continuous training and will also help you in understanding your end customer behaviour.
• No Differentiation: Your site is served by the same experienced and dedicated team regareless of your size. So whether you are an SMB or a fortune 500 company, you get the same quality. Our agents are trained to handle multiple processes. This ensures process stability and more productivity.
• Service Level Analysis: Our CSR's are dynamically rated on various factors such as handling time, feedback, response quality and trained accordingly. This continuous process makes them more efficient over the period.

Costs:

E-Mail answering service is available as a stand alone service and comes with number of agents you want to hire. This depends on your email volume and nature of business. Our base pricing per agent for 24/7 email support starts at an estimated $1200 per month. With higher volumes, you can get discounts.

if you need multiple support options such as live chat and voice, you'll be eligible for discounted prices.

Please fill in your requirements in the form below and one of our representatives will get in touch with you shortly.

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